Q. How long has INTRUST Retirement been in business?
A. Our role as a fiduciary for qualified plans predates ERISA and began in the late
1960s. INTRUST Retirement has provided trustee administrative and recordkeeping services
to retirement plans since 1996. Though the industry has changed considerably over the
years, our core tenets remain the same:
- Serve as a fiduciary
- Always do what’s right for plan participants
- Consistently deliver choice, objective and flexible, client-centric solutions
Q. What regions does INTRUST service?
A. INTRUST’s banking roots are in Wichita, Kansas, specifically and the Midwest in
general. However; our retirement plan business has a geographic footprint that includes
all 50 states and Puerto Rico. The extent of our reach is a reflection of our ability to
provide customized solutions for the plan sponsors we serve.
Q. What plan sizes does INTRUST serve?
A. INTRUST works with employers with fewer than 50 participants wanting a start-up plan,
up to and including, employers with more than 10,000 participants with retirement plan
balances greater than $100 million. We partner with clients looking for a fiduciary
who offers customized retirement plan solutions that meet their unique business needs
and provide their employees with a means to achieve financial security at retirement.
Q. Does INTRUST serve only 401(k) plans?
A. While it’s true that 401(k) plans are the plans of choice for many businesses these
days, we design plans based on what’s best for each employer and their employees. We
know that the type of plan and its unique design contribute to successful retirement
outcomes. We bring our consultative, flexible approach to each engagement. It’s
possible the best plan for your business might be a 401(k) plan, or it might be a
Profit Sharing plan, a Defined Benefit Plan or a Cash Balance plan.
Q. Will INTRUST serve as a partner with institutions and/or advisors?
A. INTRUST has strategic partnerships with financial institutions who introduce us to
their client base. We’re always open to mutually beneficial partnerships that bring
value to retirement plan sponsors. We’ll gladly serve as an investment adviser, an
investment manager, a custodian, or a consultant. Our goal is to serve your needs
as our client.
Q. What does INTRUST do to make life easier for plan sponsors?
A. Our services are designed to ease the stresses and complications of retirement
plan sponsorship. Here’s how we do it:
- You have one point of contact at INTRUST for questions about your plan.
- You have direct access to our experienced professionals.
- We specialize in the retirement business. That’s all we do. We offer experience,
expertise and a genuine passion for getting things done right—the first time.
- We take on ERISA 3(16) responsibilities specific to participant loans, QDRO
procedures and administration, annual plan notices, participant notices,
distribution processing and a myriad of details you won’t have to manage.
- We offer a fiduciary partnership that will help keep your plan in compliance. We
manage it all, from plan design to fund choices to daily administration to
- You focus on your business. We focus on your retirement plan—that’s our business.
Q. How does INTRUST keep costs down?
A. Before you choose a retirement plan partner, we encourage you to evaluate plan fees.
Take care to ensure they are reasonable and transparent; and that you are paying only
for necessary services. Our fees meet these
criteria. INTRUST Retirement offers the size and scope—serving more than 45,000
participants and more than $1.8 billion in plan assets—to benefit from competitive
pricing from strategic partners. We can facilitate ERISA revenue recapture, an
important way to reduce overall plan costs. Additionally, we use institutional share
class funds when available.
Q. What does INTRUST do to reduce risk?
A. As a plan sponsor, the most effective way you can reduce risk is to partner with a
firm like INTRUST, that specializes in retirement plans. Because INTRUST also serves
in a fiduciary role—assuming important legal responsibilities for your plan—your risk
is further reduced. INTRUST also reduces risk by offering a transparent fee schedule,
which means you avoid excessive and unexpected fees. We also believe that improving
retirement readiness for plan participants is another way to reduce risk. That’s why
we offer NestEgg U, a proprietary education program designed to help your employees
become actively engaged in planning for their retirement future. We excel at designing
plans that don’t overwhelm participants with too many choices, yet allow for
diversification across investment categories. All of these are effective ways to
Q. Does INTRUST work with proprietary funds?
A. No. One of our primary goals is to demonstrate objectivity in everything we do.
INTRUST does not own, advise, or sponsor proprietary funds. This freedom allows us
complete objectivity in designing your retirement plan investment lineup. It keeps
decision making straight forward. We take the ERISA mandate that a retirement plan
is for the exclusive benefit of its participants and beneficiaries seriously! When
you work with INTRUST, it’s simple—we do what’s right for
Q. What is NestEgg U?
A. NestEgg U is INTRUST’s specially developed participant education program, designed
to educate, engage and motivate plan participants to save for their retirement. In
fact, INTRUST was one of the earliest providers of a formalized education program
managed by a dedicated staff – we have been delivering employee education for more
than 18 years. We founded NestEgg U because we understood how important education
is to creating successful retirement outcomes. We wanted to deliver employee
education in new and creative ways. The NestEgg U team designs and builds its own
curriculum and educational materials with a clear goal to engage, educate and
motivate participants. At INTRUST, we believe participant education is not optional.
And neither is NestEgg U—it’s part of our standard offering to each plan.